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Shipping, Returns & Refunds

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.

This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on back order or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5-7 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within 5-7 business days from the date of your order.  We will send you tracking information within 24-48 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within 7 days, you are free to follow up with us at info@autumnavenue.com.au 

Damages:

Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to info@autumnavenue.com.au and we will process an insurance claim on your behalf.

Cancellations, Returns & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you will also be responsible for actual return shipping charges and restocking fee that we will calculate upon receiving your request. Refunds will only be issued to the original payment method that you used when you placed your order.